Contact Us | Prep Sportswear

Call:	Toll Free: 800-556-7502 Local: 206-876-2800 Fax: 206-876-2810 Hours: Monday-Friday 7:30 am -5:00 pm PT
Email:	Fill out our online form and we will respond the following business day.
Write:	Sportswear Inc. Customer Service Dept. 2211 Elliott Avenue, Suite 601 Seattle, WA 98121 Seattle Production Facility 4660 Ohio Ave S, Ste A Seattle, WA 98134 Louisville Production Facility 7100 Intermodal Drive, Ste D Louisville, KY 40258

Questions About An Order:

If you have any questions about your order, please call us at 1-800-556-7502 by 4:00 pm (Pacific Time) on the same day your order is placed. After which, your order enters our production process and cannot be changed.

For orders placed on weekends or holidays please call us by 9:00 am (Pacific Time) the following business day, at 1-800-556-7502. You can check the status of your order, including tracking information, by accessing the My Account page.

The best way to make changes to your order is to cancel it and place a new order. You have until 11:59 pm (Pacific Time) on the day you placed your order to cancel it, after which it enters our production process and cannot be changed. To cancel your order, visit the My Account page.

Please be sure to let us know if you are a military customer when you contact us.

FAQ:

For general questions regarding the site or to report a problem, please view our FAQ section.

Return Policy:

Because your Prep Sportswear product was created especially for you, we can only accept limited returns. Items with manufacturer damage or defects, items produced incorrectly, or items damaged in shipment can be returned for replacement within 30 days. Damaged or incorrect products must be returned to Prep Sportswear.

You must contact us within 15 days of receiving your order so we may provide you with a Return Merchandise Authorization (RMA) number. Returns will not be accepted outside of this time frame.

We do not accept returns for correctly produced items, or free or promotional items ordered incorrectly.

Feedback:

We appreciate all feedback. Click here to share your ideas on how we can improve our site and service.

Business Development:

Please email Business Development (busdev@prepsportswear.com) if you would like more information about Prep Sportswear partnerships with your school, company, team, group, or website.


Sportswear Inc. is the leading online marketplace empowering individual consumers to create, design and buy customized and personalized sportswear, apparel, clothing, gear and merchandise for High Schools, Colleges, Teams, Greek and Military. For more details check out the high school apparel, high school t-shirts, high school sweatshirts, college apparel, college t-shirts and college sweatshirts information pages. Sign Up! Get exclusive offers and product news.
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I usually don't write to a company after I have received my merchandise, but I just wanted to let you know that I received my sweatshirts for my husband and I love them.-- MaryAnn
Once again, thank you for all your help. I really appreciate the time that you took to help me produce a special gift for someone we really value. You were wonderful to work with.-- Deb
I am so happy that we finally got a site like this. I just got on tonight and I am already excited about this. I am so happy about this I can’t wait to buy this stuff. I have never seen this stuff anywhere!!-- Emily
I just received my new Sweatshirt minutes ago. I tried it on and "I LOVE IT". This was a gift from my Daughter to me that I order through your Company. I just want to say THANK YOU for doing a GREAT Job.-- Michael
I would just like to commend you on the very quick turnaround time on the two orders I have placed with you and how GREAT all of the products turned out. The work is very high quality and we'll continue to keep ordering!-- Patricia
Let me say that it is quite refreshing to do business with a company that actually has a high standard of quality and customer service expectations. Let me say that I am more than pleased and that you can be assured that when other parents and alumni ask about my jersey I will be telling them about my experience with your company and hope that they see fit to do business with you also.-- Barry